Reduce application costs and improve the quality of essential maintenance
Today’s business environment requires constant change, and the ability to adapt the deployed SAP solution often results in the implementation of new SAP products, upgrades and enhancements.
It is crucial to utilize internal IT resources because of their understanding of the company’s business environment, processes and unique requirements. Unfortunately, the IT resources allocated to these new initiatives are also responsible for the ongoing production support causing competing priorities, which often results in schedule slippages and budget overruns.
CSC’s SAP Enterprise Support Offering has become a valuable alternative that enables organizations to eliminate the permanent conflict of IT resources between new initiatives and production support responsibilities.
The Asturias nearshore center, one of many CSC’s World Sourcing centers in Europe, offers convenient location for our SAP customers. To meet the needs of multinational customers, this center is open 24 hours a day, 365 days a year, with employees who speak Spanish, English, German, French and Italian.
CSC’s SAP Enterprise enables companies to refocus their knowledgeable IT resources onto internal strategic initiatives, while CSC manages the ongoing production support of the deployed SAP solution.
CSC offers a support concept that benefits from years of experience in the SAP marketplace across Europe, across modules, across technologies, across language barriers and across multiple installations.
Our resources, methodology and service delivery tools are the main components for providing a full service offering whilst our organizational structure facilitates the leveraging of experience across our client base.
Our model takes the work to people who are specialists and have many years of experience. This allows CSC to utilise high skill/low cost areas in Europe and beyond. Our service offerings
Key areas
Release key staff with company knowledge to projects
Reduce costs by leveraging and optimising resources
Control workflow – do only what is essential, handle peaks and troughs, rather than hit a resource ceiling
Use specialist skills with many years of broad multi-environment experience and a culture of production system resilience
Provide 24/7 essential support coverage
Multiple financial options: fixed-price, consumption-based or traditional – ensuring easy budget management
Client interface in appropriate language – but with the work performed at the best site regarding quality and low cost
CSC’s collaborative partnership approach Experience gained in other support opportunities has proven that the key components to success are a clear understanding of the client’s business scenarios and IT operations, as well as a proper description of the support requirements via service level agreements.
Environment documentation and knowledge transfer will enable client and CSC to build a trusted partnership
Service level agreement (SLA) and problem logging and management enable reporting, analysis and corrective action planning in time system administration and functional support is treated as integral part of SAP support.
Knowledge transfer. The CSC process is tried and tested with a combination of pro forma questionnaires and interviews/structured workshops to release data concerning the operational environment and systems design. In addition, CSC recommends that, whenever possible, it should be involved in the final phase of production and handover/ acceptance.
Choosing CSC’s SAP Service Support offering will enable you to participate in a world-class service already provided to and used by several globally operating companies such as DuPont, Chase JP Morgan, BAE Systems, Nortel Networks, etc.
DuPont: Leaving legacy behind, DuPont Europe moves to global SAP environment Related Links The CSC Asturias nearshore center: a unique combination of technical excellence, reliability, and coverage for your SAP applications
